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Descripción
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| During the last years, the ITIL methodology has become the most widely accepted approach to manage Information Systems departments. The objective is to assure that the complete IT services catalog is delivered to the rest of the company, with an agreed service level quality. Its recommendations have already been adopted by thousands of organizations all over the world, including the largest multinationals. Every day, companies need to increase their enterprise agility and improve their capacity to react when there are new demands from the market. For that reason, the IT departments are considered strategic partners for the businesses. The success of the enterprises strongly depends on the IT effectiveness and that is going to accelerate the ITIL expansion. In this paper we make a review of ITIL, explaining its benefits, but we also point out potential risks when this methodology is adopted and we give some recommendations to do it successfully. | |
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Internacional
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Si |
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Nombre congreso
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International Conference on Industrial Engineering and Industrial Management |
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Tipo de participación
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960 |
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Lugar del congreso
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Madrid |
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Revisores
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Si |
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ISBN o ISSN
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978-84-611-8244-2 |
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DOI
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Fecha inicio congreso
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05/09/2007 |
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Fecha fin congreso
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07/09/2007 |
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