Observatorio de I+D+i UPM

Memorias de investigación
Communications at congresses:
Approach to evaluate process performance focused on minimizing resistance to change
Year:2012
Research Areas
  • Information technology and adata processing
Information
Abstract
Current approaches to evaluate processes performance in software organizations are based on applying questionnaires that most of the time increase the people resistance to perform software process improvement initiatives because people perceive them as an assessment of their job. Moreover, the questionnaires are adaptations of models and standards mainly ISO 15504 and CMMI, so that, the processes gaps are identified by comparing organizations practices with those practices contained in reference models. Later, these gaps will be targeted in the implementation of software process improvements, as a result, the obtained process do not reflect the organizations needs. This paper presents an approach in order to carry out an organization processes internal fast assessment without using questionnaires so that, change resistance is minimized. The proposed approach makes a traceability between the organization internal best practices and the organization business goals in order to identify process improvements opportunities based on the organization business goals needs. This is considered a key element in order to address a successful software process improvement towards the achievement of high priority business goals. Therefore, during the software process improvement it will be possible to focus on those practices contained in models and standards but depending on the organization?s business goals needs.
International
Si
Congress
EUROSPI2 2012, 19th European Software Process Improvement and Innovation Conference
960
Place
Viena, AUSTRIA
Reviewers
Si
ISBN/ISSN
978-87-7398-154-2
Start Date
25/06/2012
End Date
27/06/2012
From page
73
To page
715
EuroSPI 2012 Industrial Proceedings Serie
Participants
  • Autor: Mirna Muñoz (Centro de Investigación en Matemáticas (CIMAT))
  • Autor: Jezreel Mejía (Centro de Investigación en Matemáticas (CIMAT))
  • Autor: Jose Antonio Calvo-Manzano Villalon (UPM)
  • Autor: Gonzalo Cuevas
  • Autor: Tomas San Feliu Gilabert (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: SEMEPRO: Seguridad y Mejora de Procesos
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