Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
Berth Management in Container Terminals: Quality of Service
Year:2012
Research Areas
  • Transport
Information
Abstract
This paper empirically evaluates container terminal service attributes. The methodology proposed focuses on statistical control. Based on the concept of service segmentation, the authors employed control charts to classify container terminal services. The purpose of control charts is to allow simple detection of events that are indicative of actual process change. This simple decision can be difficult where the process characteristic is continuously varying, the control chart provides statistically objective criteria of change. When change is detected and considered good its cause should be identified and possibly become the new way of working, where the change is bad then its cause should be identified and eliminated. Both theoretical and practical implications of the research findings are discussed in this paper.
International
Si
JCR
No
Title
Journal of shipping and ocean engineering
ISBN
2159-5879
Impact factor JCR
Impact info
Volume
2
Journal number
6
From page
340
To page
362
Month
JUNIO
Ranking
Participants
  • Autor: Iñigo Lopez Ansorena (UPM)
  • Autor: Alberto Camarero Orive (UPM)
  • Autor: Maria Nicoleta Gonzalez Cancelas (UPM)
  • Autor: Alfonso Camarero Orive (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Logística y Explotación del Transporte y Gestión Operativa. Let & Go.
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)