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Memorias de investigación
Artículos en revistas:
Two risky and costly end-user related taboos when developing information systems: qualifications and accountability
Año:2014
Áreas de investigación
  • Organización de la empresa
Datos
Descripción
This work highlights two critical taboos in organizations: 1) taking for granted the quality of certain capabilities and attitude of the end-user representatives (EUR) in IS development projects (ISDP), and 2) the EUR¿s inherent accountability for losses in IS investments. These issues are neither addressed by theory nor research when assessing success/failure. A triangulation approach was applied to combine quantitative and qualitative methods, having convergent results and showing that in problematic cases, paradoxically, the origin of IS rejection by end users (EU) points towards the EUR themselves. It has been evaluated to what extent some EUR factors impacted a macro ISDP involving an ERP package, ranking the ?knowledge of the EUR? as the main latent variable. The results validate some issues found throughout decades of praxis, confirming that when not properly managed the EUR role by itself has a direct relationship with IS rejection and significant losses in IS investments
Internacional
Si
JCR del ISI
Si
Título de la revista
Interciencia
ISSN
0378-1844
Factor de impacto JCR
0,248
Información de impacto
Datos JCR del año 2013
Volumen
39
DOI
Número de revista
2
Desde la página
101
Hasta la página
110
Mes
FEBRERO
Ranking
138 de 140 (2013)
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Jose Luis Calderon Amaya (UPM)
  • Autor: Carlos Rodriguez Monroy (UPM)
  • Autor: Jose Julian Chaparro Pelaez (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Centro o Instituto I+D+i: Centro de Domótica Integral, CEDINT
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