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Descripción
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| This work highlights two critical taboos in organizations: 1) taking for granted the quality of certain capabilities and attitude of the end-user representatives (EUR) in IS development projects (ISDP), and 2) the EUR¿s inherent accountability for losses in IS investments. These issues are neither addressed by theory nor research when assessing success/failure. A triangulation approach was applied to combine quantitative and qualitative methods, having convergent results and showing that in problematic cases, paradoxically, the origin of IS rejection by end users (EU) points towards the EUR themselves. It has been evaluated to what extent some EUR factors impacted a macro ISDP involving an ERP package, ranking the ?knowledge of the EUR? as the main latent variable. The results validate some issues found throughout decades of praxis, confirming that when not properly managed the EUR role by itself has a direct relationship with IS rejection and significant losses in IS investments | |
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Internacional
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Si |
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JCR del ISI
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Si |
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Título de la revista
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Interciencia |
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ISSN
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0378-1844 |
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Factor de impacto JCR
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0,248 |
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Información de impacto
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Datos JCR del año 2013 |
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Volumen
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39 |
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DOI
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Número de revista
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2 |
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Desde la página
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101 |
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Hasta la página
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110 |
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Mes
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FEBRERO |
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Ranking
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138 de 140 (2013) |