Observatorio de I+D+i UPM

Memorias de investigación
Communications at congresses:
Complaint Resolution in B2C E-commerce: The Role of Emotions and Trust
Year:2013
Research Areas
  • Business organisation
Information
Abstract
Complaint Resolution in B2C E-commerce: The Role of Emotions and Trust. International Network of Business and Management Journals (INBAM), School of Economics and Management (ISEG) and Technical University of Lisbon (UTL)
International
Si
Congress
3rd conference of the International Network of Business and Management Journals (INBAM)
960
Place
Lisboa (Portugal)
Reviewers
Si
ISBN/ISSN
978-84-695-7914-5
Start Date
17/06/2013
End Date
19/06/2013
From page
1
To page
37
3rd conference of the International Network of Business and Management Journals (INBAM)
Participants
  • Autor: Jose Julian Chaparro Pelaez (UPM)
  • Autor: Angel Hernandez Garcia (UPM)
  • Autor: Alberto Urueña Lopez (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Centro o Instituto I+D+i: Centro de Domótica Integral, CEDINT
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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