Observatorio de I+D+i UPM

Memorias de investigación
Ponencias en congresos:
Service innovation: inward and outward related activities and its mode of cooperation
Año:2013
Áreas de investigación
  • Ciencias sociales
Datos
Descripción
This paper presents an analysis of relationship between inward and outward innovation activities in service organizations and their mode of innovation. Service innovation premises are presented and an innovation model is selected to measure inward and outward innovation activities. Each innovation phase is studied from activities, tools and techniques executed by service organizations in retail, health and education sectors. Results show the existence of a relationship between development degree of inward and outward innovation activities. Most of studied service organizations show innovation processes more oriented to customers and suppliers than other service network members. Leading service organizations follow a path that we define as oriented to the centered service value network and they are engaged in a general-cooperation mode of innovation. In time of open innovation, findings suggest implications of how innovation managers could develop their internal innovation capacity in order to balance properly inward and outward activities.
Internacional
Si
Nombre congreso
2013 Global Innovation and Knowledge Academy (GIKA) Conference
Tipo de participación
960
Lugar del congreso
Valencia (España)
Revisores
Si
ISBN o ISSN
978-84-695-7485-0
DOI
Fecha inicio congreso
09/07/2013
Fecha fin congreso
11/07/2013
Desde la página
223
Hasta la página
241
Título de las actas
Contemporary issues in Innovation and Knowledge
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Antonio Hidalgo Nuchera (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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