Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
I Feel You: The Design and Evaluation of a Domotic Affect-Sensitive Spoken Conversational Agent
Year:2013
Research Areas
  • Electronic technology and of the communications,
  • Electric engineers, electronic and automatic (eil)
Information
Abstract
We describe the work on infusion of emotion into a limited-task autonomous spoken conversational agent situated in the domestic environment, using a need-inspired task-independent emotion model (NEMO). In order to demonstrate the generation of affect through the use of the model, we describe the work of integrating it with a natural-language mixed-initiative HiFi-control spoken conversational agent (SCA). NEMO and the host system communicate externally, removing the need for the Dialog Manager to be modified, as is done in most existing dialog systems, in order to be adaptive. The first part of the paper concerns the integration between NEMO and the host agent. The second part summarizes the work on automatic affect prediction, namely, frustration and contentment, from dialog features, a non-conventional source, in the attempt of moving towards a more user-centric approach. The final part reports the evaluation results obtained from a user study, in which both versions of the agent (non-adaptive and emotionally-adaptive) were compared. The results provide substantial evidences with respect to the benefits of adding emotion in a spoken conversational agent, especially in mitigating users? frustrations and, ultimately, improving their satisfaction.
International
Si
JCR
Si
Title
SENSORS
ISBN
1424-8220
Impact factor JCR
1,739
Impact info
Volume
13
10.3390/s130810519
Journal number
8
From page
10519
To page
10538
Month
SIN MES
Ranking
8/57
Participants
  • Autor: Syaheerah Binti Lebai Lutfi (UPM)
  • Autor: Fernando Fernández Martínez (Universidad Carlos III de Madrid)
  • Autor: Jaime Lorenzo Trueba (UPM)
  • Autor: Roberto Barra Chicote (UPM)
  • Autor: Juan Manuel Montero Martinez (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Grupo de Tecnología del Habla
  • Departamento: Ingeniería Electrónica
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)