Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
Assessment of innovative measures implemented in European bus systems using key performance indicators
Year:2014
Research Areas
  • Engineering,
  • Transport
Information
Abstract
This paper reports the results of the assessment of a range of measures implemented in bus systems in five European cities to improve the use of public transport by increasing its attractiveness and enhancing its image in urban areas. This research was conducted as part of the EBSF project (European Bus System of the Future) from 2008 to 2012. New buses (prototypes), new vehicle and infrastructure technologies, and operational best practices were introduced, all of which were combined in a system approach. The measures were assessed using multicriteria analysis to simultaneously evaluate a certain number of criteria that need to be aggregated. Each criterion is measured by one or more key performance indicators (KPI) calculated in two scenarios (reference scenario, with no measure implemented; and project scenario, with the implementation of some measures), in order to evaluate the difference in the KPI performance between the reference and project scenario. The results indicate that the measures produce a greater benefit in issues related to bus system productivity and customer satisfaction, with the greatest impact on aspects of perceptions of comfort, cleanliness and quality of service, information to passengers and environmental issues. The study also reveals that the implementation of several measures has greater social utility than very specific and isolated measures.
International
Si
JCR
No
Title
Public Transport
ISBN
1613-7159
Impact factor JCR
Impact info
Volume
10.1007/s12469-014-0085-0
Journal number
6
From page
257
To page
282
Month
ABRIL
Ranking
Participants
  • Autor: Rocío Cascajo Jiménez (UPM)
  • Autor: Andres Monzon De Caceres (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Planificación del Transporte
  • Centro o Instituto I+D+i: Centro de Investigación del Transporte
  • Departamento: Ingeniería Civil: Transporte y Territorio
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