Observatorio de I+D+i UPM

Memorias de investigación
Artículos en revistas:
Service innovation: Inward and outward related activities and cooperation mode
Año:2014
Áreas de investigación
  • Humanidades y ciencias sociales
Datos
Descripción
Knowledge of how customers co-create value, the way that suppliers and providers co-produce services, and how research and development centers and universities transfer technologies is becoming increasingly important to scholars' understanding of service innovation. This paper presents an analysis of the relationship between inward and outward innovation activities in service organizations and their modes of innovation, using network innovation premises and an extended innovation model. Empirical data from retail, health and education sector service organizations show the existence of a relationship between the degree of development of the inward innovation process and the degree of development of outward innovation activities. The majority of service organizations have innovation processes with an orientation toward customers and suppliers rather than other service network members, and leading service organizations follow a path that the literature defines as oriented toward the service value network. Findings lead to implications of howinnovation managers could develop their internal innovation capacity to balance inward and outward activities properly.
Internacional
Si
JCR del ISI
Si
Título de la revista
Journal of Business Research
ISSN
0148-2963
Factor de impacto JCR
1,306
Información de impacto
Volumen
67
DOI
10.1016/j.jbusres.2013.11.030
Número de revista
5
Desde la página
698
Hasta la página
703
Mes
MAYO
Ranking
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Antonio Hidalgo Nuchera (UPM)
  • Autor: Luigi D'Alvano (IESA)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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