Memorias de investigación
Artículos en revistas:
How small and medium enterprises can begin their implementation of ITIL?
Año:2015
Áreas de investigación
  • Ciencias de la computación y tecnología informática
Datos
Descripción
Sequencing of Information Technology Infrastructure Library (ITIL) processes related to their order of implementation is one of the pending issues in the ITIL handbooks. Other frameworks and process models related to service management (e.g., COBIT, COSO and CMMI-SVC) are quite well described in the literature and their handbooks. However, the identifi cation of the fi rst process to be implemented has not been deeply analysed in the previous frameworks and models, and it is also a complex question to answer for organizations, especially Small and Medium Enterprises (SMEs). Moreover, SMEs are the organizations that have the largest presence in the world economy; offi cial data of General Business Directory, show that their range of presence in different countries around the world is between 93% and 99%, and the average of employment contribution is around 60%. Consequently, the improvement of information technology service management is of vital importance to accomplish in this type of enterprises. This research has focused on two surveys that aim at helping SMEs to select the ITIL process by which starting the implementation of ITIL. In the fi rst survey, data were gathered through a questionnaire to SMEs registered in the region of Madrid. The second survey obtained data from experts and enterprises in countries as Spain, Ecuador, Chile, Luxembourg, Colombia, Norway, El Salvador, and Venezuela. Finally, the results of both surveys show that the tendency for starting an ITIL implementation in SMEs points to one of the processes included in the Service Operation.
Internacional
Si
JCR del ISI
No
Título de la revista
Revista Facultad de Ingeniería ?Universidad de Antioquia
ISSN
0120-6230
Factor de impacto JCR
Información de impacto
Los artículos publicados en la Revista Facultad de Ingeniería son indizados o resumidos por: SciELO Colombia, Chemical Abstracts y Chemical Abstracts Plus, Actualidad Iberoamericana, Índice de Revistas Latinoamericanas en Ciencias ? PERIÓDICA, Índice Nacional de publicaciones seriadas, Científicas y Tecnológicas de Colciencias PUBLINDEX, Sistema Regional de Información en línea para Revistas científicas de América Latina, el Caribe, España y Portugal ? LATINDEX, Red de Revistas Científicas de Am
Volumen
DOI
Número de revista
77
Desde la página
127
Hasta la página
136
Mes
SEPTIEMBRE
Ranking
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Jose Antonio Calvo-Manzano Villalon UPM
  • Autor: Lohana Lema-Moreta
  • Autor: Magdalena Arcilla-Cobián Universidad Nacional de Educación a Distancia
  • Autor: Juan Luis Rubio-Sánchez Universidad a Distancia de Madrid
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: SEMEPRO: Seguridad y Mejora de Procesos
  • Departamento: Lenguajes y Sistemas Informáticos e Ingeniería de Software