Observatorio de I+D+i UPM

Memorias de investigación
Communications at congresses:
Comparing the Heterogeneity: An Analysis of the Perceived Quality of Passenger Interchange Stations in Europe
Year:2015
Research Areas
  • Transport
Information
Abstract
The satisfaction level on different aspects stated by customers may be very useful in order to determine which particular areas need to be improved in the provision of transport services,- in this case, intermodal services. In this regard, a number of theories remark the need to evaluate the quality through surveys. But the level of satisfaction does not indicate quality directly, since it is highly dependent on the respondents? expectations and on intrinsic characteristics of the aspects being evaluated, and, therefore, is not an objective measure. Here the authors have evaluated the quality of five interchange stations through passenger? surveys, in order to determine the service areas that are worst performing. A methodology for homogenising the quality levels reported- therefore, not real but perceived quality- has been developed to achieve the objectives.
International
Si
Congress
Transportation Research Board 93th Annual Meeting
730
Place
Washington D.C.
Reviewers
Si
ISBN/ISSN
000-00-0000-000-0
Start Date
11/01/2015
End Date
15/01/2015
From page
1
To page
15
Transportation Research Board 93th Annual Meeting Compendium of PAPERS
Participants
  • Autor: Andres Monzon De Caceres (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Planificación del Transporte
  • Centro o Instituto I+D+i: Centro de Investigación del Transporte
  • Departamento: Ingeniería Civil: Transporte y Territorio
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