Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
Listening to students as a xay of enhancing teaching quality: Application of QFD-based techniques to a final year subject.
Year:2010
Research Areas
  • Mechanical engineering
Information
Abstract
The use of techniques based on `QFD-Quality Function Deployment¿ approaches has some major, outstanding teaching applications that are closely linked to the work of individualising teaching, improving student¿teacher relations, and optimising the services offered by educational institutions, by actively listening to what students want. In particular, in the current context of the implementation of the European Higher Education Area, through which it is intended to focus the teaching¿learning process on students and their individual work, it is very important to consider students¿ opinions and their ideas concerning their future professional development. This work sets out the application of QFD techniques for assessing teaching quality, perceived through student satisfaction in the course called `Design and Manufacturing of Plastic Products¿ taught on the 5th course of the Machine and Manufacturing specialisations as part of the Industrial Engineering degree of Madrid Polytechnic University. The power of the method used has enabled 60 students¿ needs to be analysed as well as their relationship with 30 teaching tools, services and processes that are available in any university and that can be used to find out which issues need strengthening according to the 1800 relationships integrated into the model. It has also been compared to a Blitz QFD1 based approach that lets this type of quality analysis be performed and proposals for improvement be made more directly. After these systematic QFD and Blitz QFD1 analyses several improvements have been introduced within the subject, so as to tackle the main student needs that were detected. Such actions have promoted the knowledge acquired by students and the quality of teaching, as can be seen from the comparison made between final results from the 2008¿2009 course and those from the 2009¿2010 course
International
Si
JCR
Si
Title
JOURNAL OF ENGINEERING EDUCATION
ISBN
1069-4730
Impact factor JCR
2,317
Impact info
Volume
Journal number
From page
1
To page
10
Month
JUNIO
Ranking
Participants
  • Autor: Andres Diaz Lantada (UPM)
  • Autor: Pilar Lafont Morgado (UPM)
  • Autor: Juan Manuel Muñoz Guijosa (UPM)
  • Autor: Jose Luis Muñoz Sanz (UPM)
  • Autor: Javier Echavarri Otero (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: GI-IM: Grupo de Investigación en Ingeniería de Máquinas
  • Departamento: Ingeniería Mecánica y de Fabricación
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)