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Descripción
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| The use of techniques based on `QFD-Quality Function Deployment¿ approaches has some major, outstanding teaching applications that are closely linked to the work of individualising teaching, improving student¿teacher relations, and optimising the services offered by educational institutions, by actively listening to what students want. In particular, in the current context of the implementation of the European Higher Education Area, through which it is intended to focus the teaching¿learning process on students and their individual work, it is very important to consider students¿ opinions and their ideas concerning their future professional development. This work sets out the application of QFD techniques for assessing teaching quality, perceived through student satisfaction in the course called `Design and Manufacturing of Plastic Products¿ taught on the 5th course of the Machine and Manufacturing specialisations as part of the Industrial Engineering degree of Madrid Polytechnic University. The power of the method used has enabled 60 students¿ needs to be analysed as well as their relationship with 30 teaching tools, services and processes that are available in any university and that can be used to find out which issues need strengthening according to the 1800 relationships integrated into the model. It has also been compared to a Blitz QFD1 based approach that lets this type of quality analysis be performed and proposals for improvement be made more directly. After these systematic QFD and Blitz QFD1 analyses several improvements have been introduced within the subject, so as to tackle the main student needs that were detected. Such actions have promoted the knowledge acquired by students and the quality of teaching, as can be seen from the comparison made between final results from the 2008¿2009 course and those from the 2009¿2010 course | |
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Internacional
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Si |
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JCR del ISI
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Si |
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Título de la revista
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JOURNAL OF ENGINEERING EDUCATION |
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ISSN
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1069-4730 |
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Factor de impacto JCR
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2,317 |
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Información de impacto
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Volumen
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DOI
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Número de revista
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1 |
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10 |
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