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Berth management in container terminals: Quality of service
Research Areas
  • Transport
This paper empirically evaluates container terminal service attributes. The methodology proposed focuses on the control charts. Based on the concept of service segmentation, we employed control charts to classify container terminal services into segments. The purpose of control charts is to allow simple detection of events that are indicative of actual process change. This simple decision can be difficult where the process characteristic is continuously varying; the control chart provides statistically objective criteria of change. When change is detected and considered good its cause should be identified and possibly become the new way of working, where the change is bad then its cause should be identified and eliminated. This paper is organized as follows: Section 1 is the introduction, Section 2 provides a brief note on other studies that inspired this research, section 3 focuses on the methodology used, and develops the results obtained and finally conclusions are shown in Section 4. Theoretical and practical implications of the research findings are discussed.
2012 International Association of Maritime Economists Conference.
IAME 2012 Taipei
Start Date
End Date
From page
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  • Autor: Iñigo Lopez Ansorena (UPM)
  • Autor: Alberto Camarero Orive (UPM)
  • Autor: Maria Nicoleta Gonzalez Cancelas (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Logística y Explotación del Transporte y Gestión Operativa. Let & Go.
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
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