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Capítulo de libro:
Systematic improvement of IT processes. Appli-cation of CMMI.DEV in implementation of ERP
Áreas de investigación
  • Empresa
This article presents and analyzes the experience of a IT European multinational company in the analysis, evaluation and improvement of internal processes of implementation of ERP tools, taking CMMI.DEV as a reference model of good practice within its management system quality. A model that, although is intended for software developments and, what the company does are activities of ERP parameterization, provides a proven method-ology to maintain, among other things, the baseline and carry out the monitoring and configuration control so that the interaction between information (require-ments), configuration (current status and evolution of software) and documenta-tion (of support and their versions) can be managed effectively throughout all the ERP implementation project. This work has also allowed the analysis of the model itself which has a disci-plined approach for improvement based on a set of progressive steps also applicable to the certification process and which contrasts with the methodologies proposed by other sectorial quality models based on the ISO 9000.
Edición del Libro
Editorial del Libro
Título del Libro
Annals of Industrial Engineering 2012: International Conference on Industrial Engineering and Industrial Management
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Esta actividad pertenece a memorias de investigación
  • Autor: Maria Mercedes Grijalvo Martin (UPM)
  • Autor: Adolfo Ocampo
  • Autor: Ana Maria Vargas Perez (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Administración de Empresas
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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