Observatorio de I+D+i UPM

Memorias de investigación
Capítulo de libro:
Implementation of Quality Systems in Sociotechnical Systems
Áreas de investigación
  • Empresa
In the increasingly dynamic environment which has been configured over the twentieth century based on the increasing demands of the market, the need to innovate has been a constant. But if productivity was initially the key element to achieve, in the last quarter century, have appeared new elements where quality should be highlighted. There is no doubt that these competitive pressures arising from the internationalization of markets that occurs at an increasing rate over the last decades of the twentieth century, have forced many organizations to implement quality approaches while the mismatches and errors arising from the application of traditional approaches to work organization, still not been sufficiently analyzed and diffused. A management approach based on hierarchy and control that is not always disputed by organizations in implementing quality models, despite its focus to prevention and organizational learning. The reasons must be sought in the uncertainties and weaknesses of the models: ? ISO 9000 standards extend quality concept to areas related to the production process, but do not fall to discuss the paradigm of work organization to apply for the Organization (Lahera , 2004) ? The EFQM model adopts a systemic approach but it raises an additive scheme of interactions between its elements (Eskildsen et al, 2000; Conti, 2002) As well as in the diffusion process, which has been linked to: - ISO 9000 standards, to the demands of customers to implement and certify their quality systems, which calls into question their voluntary nature and the adoption of the approach to improving business continuity (Jones et al, 1997; Martinez, 2004). - The EFQM model, to the adoption of an award requirements as criteria for implementing quality management, although their approach to evaluation (Zink and Schmidt, 1998) This has resulted in deployments where become evident the contradictions and inconsistencies arising from the uncertainty of a paradigm of a clear underlying organization of work which leads us to propose a reflection about how it has been developed quality in different areas (in the West in general and Spain in particular).
Edición del Libro
Editorial del Libro
In tech
Título del Libro
Quality Management and Practices
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Esta actividad pertenece a memorias de investigación
  • Autor: Maria Mercedes Grijalvo Martin (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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