Memorias de investigación
Research Publications in journals:
Two risky and costly end-user related taboos when developing information systems: qualifications and accountability
Year:2014

Research Areas
  • Business organisation

Information
Abstract
This work highlights two critical taboos in organizations: 1) taking for granted the quality of certain capabilities and attitude of the end-user representatives (EUR) in IS development projects (ISDP), and 2) the EUR¿s inherent accountability for losses in IS investments. These issues are neither addressed by theory nor research when assessing success/failure. A triangulation approach was applied to combine quantitative and qualitative methods, having convergent results and showing that in problematic cases, paradoxically, the origin of IS rejection by end users (EU) points towards the EUR themselves. It has been evaluated to what extent some EUR factors impacted a macro ISDP involving an ERP package, ranking the ?knowledge of the EUR? as the main latent variable. The results validate some issues found throughout decades of praxis, confirming that when not properly managed the EUR role by itself has a direct relationship with IS rejection and significant losses in IS investments
International
Si
JCR
Si
Title
Interciencia
ISBN
0378-1844
Impact factor JCR
0,248
Impact info
Datos JCR del año 2013
Volume
39
Journal number
2
From page
101
To page
110
Month
FEBRERO
Ranking
138 de 140 (2013)
Participants

Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Centro o Instituto I+D+i: Centro de Domótica Integral, CEDINT