Observatorio de I+D+i UPM

Memorias de investigación
Ponencias en congresos:
Comparing the Heterogeneity: An Analysis of the Perceived Quality of Passenger Interchange Stations in Europe
Año:2015
Áreas de investigación
  • Transporte
Datos
Descripción
The satisfaction level on different aspects stated by customers may be very useful in order to determine which particular areas need to be improved in the provision of transport services,- in this case, intermodal services. In this regard, a number of theories remark the need to evaluate the quality through surveys. But the level of satisfaction does not indicate quality directly, since it is highly dependent on the respondents? expectations and on intrinsic characteristics of the aspects being evaluated, and, therefore, is not an objective measure. Here the authors have evaluated the quality of five interchange stations through passenger? surveys, in order to determine the service areas that are worst performing. A methodology for homogenising the quality levels reported- therefore, not real but perceived quality- has been developed to achieve the objectives.
Internacional
Si
Nombre congreso
Transportation Research Board 93th Annual Meeting
Tipo de participación
730
Lugar del congreso
Washington D.C.
Revisores
Si
ISBN o ISSN
000-00-0000-000-0
DOI
Fecha inicio congreso
11/01/2015
Fecha fin congreso
15/01/2015
Desde la página
1
Hasta la página
15
Título de las actas
Transportation Research Board 93th Annual Meeting Compendium of PAPERS
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Andres Monzon De Caceres (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Planificación del Transporte
  • Centro o Instituto I+D+i: Centro de Investigación del Transporte
  • Departamento: Ingeniería Civil: Transporte y Territorio
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