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Descripción
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| The satisfaction level on different aspects stated by customers may be very useful in order to determine which particular areas need to be improved in the provision of transport services,- in this case, intermodal services. In this regard, a number of theories remark the need to evaluate the quality through surveys. But the level of satisfaction does not indicate quality directly, since it is highly dependent on the respondents? expectations and on intrinsic characteristics of the aspects being evaluated, and, therefore, is not an objective measure. Here the authors have evaluated the quality of five interchange stations through passenger? surveys, in order to determine the service areas that are worst performing. A methodology for homogenising the quality levels reported- therefore, not real but perceived quality- has been developed to achieve the objectives. | |
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Internacional
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Si |
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Nombre congreso
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Transportation Research Board 93th Annual Meeting |
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Tipo de participación
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730 |
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Lugar del congreso
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Washington D.C. |
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Revisores
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Si |
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ISBN o ISSN
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000-00-0000-000-0 |
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DOI
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Fecha inicio congreso
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11/01/2015 |
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Fecha fin congreso
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15/01/2015 |
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Desde la página
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1 |
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Hasta la página
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15 |
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Título de las actas
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Transportation Research Board 93th Annual Meeting Compendium of PAPERS |