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Descripción
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| Performance Measurement (PM) has advanced from its use in operations as an intra Performance Management System (PMS) to more complex environments where actors often deal with a challenge of managing operations through Collaborative Measures. Managing through collaborative measures pose a double-sided oddity for system functionality and interoperability in system of systems. On one hand collaborative measures facilitate to maintain system functionality and sets out programs for continuous improvements, but on the other, collaborative measures are challenging to manage due to diverse and independent composition of actors. As a consequence of a collaborative PMS not being su?ciently dynamic and responsive, there is always a signi?cant withdraw of feedback mechanisms for control and lack of central decision making authority both horizontally and vertically. This raises an important question. Is the current knowledge in the ?eld of Performance Measurement & Management (PMM) of PMM suitable to address managerial challenges for inter-organizational PM? The purpose of this thesis is to explore collaborative PMM by extending it to operational contexts where collaborative measures are implemented and managed. The thesis builds upon cases to study capacity optimization for airport operations. As System of System (SoS), airport operations provide a ?tting empirical setting for studying PM that transcends organizations boundaries due their operational complexity. PMM as a resultant of collaborative measures is operationalized with the following inter-organizational aspects: Organizational complexity, Continuous Improvement and PM as a social system. The challenge of feedback is associated with four cybernetic functions: sensor, commander, actuator and process to propose a tentative feedback mechanism for actors managing with collaborative measures. This study departs from previous research in PMM literature such as, Extended Enterprises, virtual enterprises, integrated PMS, collaborative supply chains by questioning the management of collaborative measures. It does so by informing PMM on the misalignment between inputs and outputs in such systems. Moreover, the study lays a foundation to rethink how the future of collaborative PMM should be viewed especially for inter-organizational platforms, such as joint ventures, coalitions, Extended Enterprises consortia, partnerships and alliances. The main result and conclusion is that PMM is still limited to address. | |
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Internacional
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Si |
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ISBN
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Tipo de Tesis
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Doctoral |
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Calificación
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Sobresaliente |
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Fecha
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02/06/2017 |