Memorias de investigación
Artículos en revistas:
Ranking online services by the core areas of trustworthiness
Año:2019
Áreas de investigación
  • Tratamiento de datos,
  • Datos personales
Datos
Descripción
Citizens? trust in online services remains very low as they come across certain difficulties in appraising their trustworthiness. Existing trustworthiness-related labels and seals struggle to be acknowledged by users. However, they have overshadowed by concerns related to the quality of service, without paying much attention to other core areas of trustworthiness derived from ethics, law, and sociology. In addition, usability issues have limited their adoption so that users can make an informed decision about a particular online service based on their specific needs. To fill these gaps, this paper builds on earlier work that defines a set of criteria for trustworthiness that emerged from an interdisciplinary discussion involving ethical, sociocultural, legal, business, and technological perspectives, and proposes a framework for ranking online services according to their quantitative level of trustworthiness and the user preferences. By using an excerpt from the criteria, we demonstrate the feasibility of the proposed framework.
Internacional
Si
JCR del ISI
No
Título de la revista
Revista Ibérica de Sistemas e Tecnologias de Informação
ISSN
1646-9895
Factor de impacto JCR
0,15
Información de impacto
Ssimago SJR 2019 Q4
Volumen
DOI
Número de revista
E19
Desde la página
465
Hasta la página
478
Mes
ABRIL
Ranking
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Participantes
  • Autor: Danny Santiago Guamán Loachamín UPM
  • Autor: Jose Maria del Alamo Ramiro UPM
  • Autor: Hristina Veljanova University of Graz
  • Autor: Anna Haselbacher University of Graz
  • Autor: Julio Cesar Caiza Ñacato UPM
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Sistemas de tiempo real y arquitectura de servicios telemáticos
  • Centro o Instituto I+D+i: Centro de I+d+i en Procesado de la Información y Telecomunicaciones
  • Departamento: Ingeniería de Sistemas Telemáticos