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| Customers of convergent Triple-Play (3P) and Quadruple-Play (4P) services expect a Quality of Experience (QoE) comparable to that obtained with traditional broadcast systems. Consequently, it is of utmost importance for 3P and 4P service providers to be able to measure, estimate and/or monitor user perceived quality in near real time, especially for the most demanding services such as broadcast IPTV. This paper presents a matrix-based model, defined in terms of service components, user perceptions, agent capabilities, performance indicators and evaluation functions, which allows to estimate the overall quality of a set of convergent services, as perceived by the users, from a set of performance and/or Quality of Service (QoS) parameters of the convergent IP transport network. | |
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Internacional
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Tipo de publicación
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Artículo en preparación |