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Descripción
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| This paper empirically evaluates container terminal service attributes. The methodology proposed focuses on the control charts. Based on the concept of service segmentation, we employed control charts to classify container terminal services into segments. The purpose of control charts is to allow simple detection of events that are indicative of actual process change. This simple decision can be difficult where the process characteristic is continuously varying; the control chart provides statistically objective criteria of change. When change is detected and considered good its cause should be identified and possibly become the new way of working, where the change is bad then its cause should be identified and eliminated. This paper is organized as follows: Section 1 is the introduction, Section 2 provides a brief note on other studies that inspired this research, section 3 focuses on the methodology used, and develops the results obtained and finally conclusions are shown in Section 4. Theoretical and practical implications of the research findings are discussed. | |
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Internacional
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Si |
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Nombre congreso
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2012 International Association of Maritime Economists Conference. |
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Tipo de participación
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960 |
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Lugar del congreso
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IAME 2012 Taipei |
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Revisores
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Si |
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ISBN o ISSN
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DOI
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Fecha inicio congreso
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06/09/2012 |
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Fecha fin congreso
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08/09/2012 |
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