Observatorio de I+D+i UPM

Memorias de investigación
Communications at congresses:
The Service Catalogue as the basis for Financial Management in the Medium, Small and Micro enterprises: practical approach using a process asset library
Year:2012
Research Areas
  • Information technology and adata processing
Information
Abstract
Last decades have brought a transformation in the use of Information Technologies. However, IT spending is not under a proper control. This situation is even worse in medium, small and micro enterprises. A key aspect is to know what services the money is spent. For this, it is necessary to know what services the IT department provides. The objective of this paper is to show a model based on the concept of process asset library that allows a medium, small and micro enterprise to obtain its catalogue of services in a simple, flexible and inexpensive way.
International
Si
Congress
EUROSPI2 2012, 19th European Software Process Improvement and Innovation Conference
960
Place
Vienna, Austria
Reviewers
Si
ISBN/ISSN
978-87-7398-154-2
Start Date
25/06/2012
End Date
27/06/2012
From page
921
To page
930
EuroSPI 2012 Industrial Proceedings Serie
Participants
  • Autor: Magdalena Arcilla (Universidad Nacional de Educación a Distancia (UNED))
  • Autor: Jose Antonio Calvo-Manzano Villalon (UPM)
  • Autor: Jose Antonio Cerrada (Universidad Nacional de Educación a Distancia (UNED))
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: SEMEPRO: Seguridad y Mejora de Procesos
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