Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
Comparison of Models and Standards for Implementing IT Service Capacity Management
Research Areas
  • Information technology and adata processing
Due to the recent and significant growth of the information technology (IT) services, industries need some sort of framework and / or standards for the management of their services, especially IT services. So, it becomes necessary and essential to define and adopt a set of best practices for providing and effectively managing the technology and services offered throughout its life cycle. Currently, the management of IT applications and services becomes more complex. Predicting and controlling the problems associated with system performance and capacity planning has become a difficult task. For large IT projects, the costs related to performance tuning, performance management and capacity planning, generally turn out to be the biggest and the most uncontrollable costs. In recent years, a number of frameworks aimed at covering certain issues of IT service management have been developed. One of these issues is the IT service capability management. In this paper, a comparison between the models and standards used today regarding capacity management are presented. A comparison of the strengths and weaknesses of each of the models/standards on the capacity management is presented, so that it can guide organizations to select the model/standard that best suits their needs.
Revista Facultad de Ingeniería Universidad de Antioquia
Impact factor JCR
Impact info
Los artículos publicados en la Revista Facultad de Ingeniería son indizados o resumidos por: SciELO Colombia, Chemical Abstracts y Chemical Abstracts Plus, Actualidad Iberoamericana, Índice de Revistas Latinoamericanas en Ciencias ? PERIÓDICA, Índice Nacional de publicaciones seriadas, Científicas y Tecnológicas de Colciencias PUBLINDEX, Sistema Regional de Información en línea para Revistas científicas de América Latina, el Caribe, España y Portugal ? LATINDEX, Red de Revistas Científicas de Am
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  • Autor: Alleinni Feliz Sanchez (UPM)
  • Autor: Jose Antonio Calvo-Manzano Villalon (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: SEMEPRO: Seguridad y Mejora de Procesos
  • Departamento: Lenguajes y Sistemas Informáticos e Ingeniería de Software
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)