Observatorio de I+D+i UPM

Memorias de investigación
Artículos en revistas:
A real-life application of multi-agent systems for fault diagnosis in the provision of an Internet business service
Año:2014
Áreas de investigación
  • Telemática
Datos
Descripción
Given that telecommunications networks are constantly growing in complexity and heterogeneity, management systems have to work with incomplete data, handle uncertain situations and deal with dynamic environments. In addition, the high competitiveness in the telecommunications market requires cost cutting and customer retention by providing reliable systems. Thus, improving fault diagnosis systems and reducing the mean time to repair with automatic systems is an important area of research for telecommunications companies. This paper presents a Fault Diagnosis Multi-Agent System (MAS) applied for the management of a business service of Telefo ?nica Czech Republic. The proposed MAS is based on an extended Belief-Desire-Intention (BDI) model that combines heterogeneous reasoning processes, ontology-based reasoning and Bayesian reasoning. This hybrid diagnostic technique is described in detail in the paper. The system has been evaluated with data collected during one and a half years of system operation on a live network. The main benefits of the system have been a significant reduction in both the average incident solution time and the mean diagnosis time.
Internacional
Si
JCR del ISI
Si
Título de la revista
Journal of Network And Computer Applications
ISSN
1084-8045
Factor de impacto JCR
2,229
Información de impacto
Datos JCR del año 2014, Q1
Volumen
37
DOI
0.1016/j.jnca.2012.11.004
Número de revista
Desde la página
146
Hasta la página
154
Mes
ENERO
Ranking
5 de 50
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Carlos Angel Iglesias Fernandez (UPM)
  • Autor: Alvaro Carrera Barroso (UPM)
  • Autor: Javier García-Algara (Telefónica)
  • Autor: Dusan Kolarik (Telefonica)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Departamento: Ingeniería de Sistemas Telemáticos
S2i 2022 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)