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Descripción
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| The purpose of this thesis is to contribute to the implementation of ITIL framework in SMEs by proposing a novel solution to: I. Ensure an ITIL implementation proposal that: a) takes into consideration SMEs constrains; b) represents, in a consistent way, these constrains; c) keeps an original freedom and flexibility that characterize ITIL; and d) can be used among various SMEs. II. Implement at least one ITIL process in a SME according to a process activities organization represented by profiles. | |
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Internacional
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Si |
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Tipo de proyecto
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OTHERS |
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Otro tipo proyecto
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Tess de Master |
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País
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724 |
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Entidad
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587 |
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Doctorando-a/alumno-a
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Lohana M. Lema Moreta |
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Fecha lectura
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18/06/2015 |
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Calificación
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9,8 |
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Fecha mención
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Mención calidad
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CODIRECTO
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ID_ENTITY
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ID_TYPE_ENTITY
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OTRO_TIPO_ENTIDAD
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