Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
ITIL in small to medium-sized enterprises software companies: towards and implementation sequence
Year:2015
Research Areas
  • Information technology and adata processing
Information
Abstract
Information technology infrastructure library (ITIL) framework is a set of comprehensive publications providing descriptive guidance on the management of IT processes, functions, roles, and responsibilities related to IT service management. However, and in spite of its repercussion and popularity, the ITIL framework does not suggest an implementation order for their processes. This decision constitutes the first challenge that an organization must overcome when starting an ITIL implementation, the enterprise size being one of the leading factors to be considered in the decision-making process. In the scenario of small and medium enterprises dedicated to producing software, this paper is devoted to investigating which processes are the most selected to start the implementation of ITIL in these organizations. This is performed by means of two different instruments, first, a systematic literature review on the topic and second, a survey conducted among experts and practitioners. Results show in both cases that incident management process should be the first process when implementing ITIL framework.
International
Si
JCR
Si
Title
Journal of Software: Evolution and Process
ISBN
2047-7473
Impact factor JCR
0,62
Impact info
COMPUTER SCIENCE, SOFTWARE ENGINEERING, Posición y Tercil: 80/104 ? T3, Q4
Volume
27
10.1002/smr.1727
Journal number
Issue 8
From page
528
To page
538
Month
AGOSTO
Ranking
Participants
  • Autor: Lohana Lema
  • Autor: Jose Antonio Calvo-Manzano Villalon (UPM)
  • Autor: Ricardo Colomo-Palacios (Østfold University College, Norway)
  • Autor: Magdalena Arcilla (Universidad Nacional de Educación a Distancia)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: SEMEPRO: Seguridad y Mejora de Procesos
S2i 2019 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)