Observatorio de I+D+i UPM

Memorias de investigación
Research Publications in journals:
Exploring the Attitudes and Intentions of Non-shoppers in the Acceptance of e-Commerce
Year:2011
Research Areas
  • Electronic technology and of the communications,
  • Consumer economics,
  • Societal behaviour
Information
Abstract
Acceptance of online shopping adoption by individuals has been a concerning issue for researchers in the past decade. However, most research has focused in evaluating the attitudes and intention to use electronic commerce from the shoppers¿ perspective, neglecting to analyze the behavior and attitudes of those who have not adopted e-commerce yet: the nonshoppers. The objective of this study is to explore and evaluate the behavior and attitudes of the non-shoppers' segment towards the acceptance of business-to-consumer electronic commerce (B2C-EC). The theoretical foundations of the study are provided by the Technology Acceptance Model (TAM) and the Innovations Diffusion Theory (IDT), with the addition of a specific factor related to the nature of B2C-EC: product offering of the e-commerce channel. This framework leads to an attitudinal/behavioral model which seeks to identify the factors perceived by non-shoppers as the most important for the adoption of B2C-EC. The model has been validated with data from 995 Spanish non-shoppers using the partial least squares (PLS) technique. Findings from the analysis results show that perceived usefulness, perceived compatibility and product offering affect positively the attitude of non-shoppers towards the adoption of B2C-EC and their intention to use it. Among these factors, perceived compatibility stands out as the most relevant factor to foster the adoption of B2C-EC among non-shoppers. Other implications for theory and practice are discussed in the final section
International
Si
JCR
Si
Title
JOURNAL OF UNIVERSAL COMPUTER SCIENCE
ISBN
0948-695X
Impact factor JCR
0,669
Impact info
Volume
17
Journal number
9
From page
1314
To page
1328
Month
SIN MES
Ranking
Participants
  • Autor: Angel Hernandez Garcia (UPM)
  • Autor: Santiago Iglesias Pradas (UPM)
  • Autor: Jose Julian Chaparro Pelaez (UPM)
  • Autor: Felix Jose Pascual Miguel (UPM)
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Innovación, Propiedad industrial y Política tecnológica (INNOPRO)
  • Centro o Instituto I+D+i: Centro de Domótica Integral, CEDINT
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
S2i 2020 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)