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Dylan-Q. Answers are not blowin' anymore

More info

[Dylan-Q]Commercial_sheet_UPM_EN(Innovatech) PDF
 
Briefing

Bored of text boxes where you ask questions in natural language, on systems that respond slowly, or incorrectly? Dylan-Q is an intuitive guiding system for building questions.

All the questions that can be built with the system provide a correct answer, and questions that can not be constructed (a minimum percentage of the questions that users ask) are treated in a conventional way or, if considered relevant, can be included in the system.

The system has been tested with real data from scientific conferences of the publisher Springer and with heavily populated domains of DBpedia, demonstrating its flexibility when dealing with complex data models and with very large datasets. The tests performed show users very satisfied with the ease of constructing the questions, the response times and the answers retrieved.

 
Technology Solution

It allows customers to formulate questions in natural language intuitively and quickly. The questions are grammatically correct, flexible (allows asking in different ways), and multilingual (English, Spanish or German).

The results of the question are updated as the question is being constructed and refined. This gives the user a great sense of control and confidence.

This tool is the result of a combination of the latest scientific advances and an advanced R&D+i, in human-computer interaction, semantics, and computational linguistics, by researchers from UPM and Bielefeld Univ. (Germany).

The technologies developed are in the process of creating some "objects of protection" (patents, sw registration and industrial secret). Demonstrations can be made under a confidentiality agreement.

 

“Intuitive, multilingual and personalized solution to create questions using the terminology and data of each company”

 
Market demands

  • Simple and intuitive business intelligence
    • Big Data tools transform vast amounts of data into useful information for businesses and customers. One such tool is the "report generator", which allows you to browse and query stored information. Beyond pre-configured reports, it is still a challenge to perform queries in a simple, intuitive and efficient way
  • Online customer support systems
    • Numerous studies have shown that customers prefer online interactive systems rather than the classic human operators accessible by telephone (call centers). Those studies also show that customers want quick answers to their online questions. Many costs are saved if you transform requests to call centers in online self-service requests, so that customers can solve for themselves tasks such as consulting their supply data, claims management or, in general, the search of information.
  • More intuitive web applications
    • Web applications use forms as a mechanism for interacting with users. If they are not well designed, they can generate frustration and rejection, particularly in people with little experience in the use of web applications.

 

"This tool allows you to query data repositories in a simple, intuitive and efficient way"

 

 
Market potential

•Forrester Research, 2010: "To address questions, 72% of US consumers prefer to use the company's website before calling or sending an email."
•Forrester Research, 2016:

    - "53% of US adults quit an online purchase if they do not find a quick answer to their questions."

    - "73% say that ‘valuing your time’ is the best thing a company can do to give a good service online”.

•The WISE Institute, in its report "Big & open data in Europe“, forecasts for 2020:

   -Improvement of 1.9% of European Gross Domestic Product due to Big & Open data.

   -An increase of 5-6% in the effectiveness of decisions based on data.

 
Competitive advantages

• New in the technological landscape.
• Development customized to the final-user needs: the question is constructed using the terminology and vocabulary that the client needs. The result of the question is also adapted to the needs of the client: from a number, or a result table, to a set of interactive graphs.
•  Multilingual: Spanish, English and German. Expandable to other languages.
•  Usable from mobile devices.
•  Very intuitive: ideal for users with little experience in the use of technologies (minimum adoption barrier).
•  Compared to the most similar system, Dylan-Q takes half the time to create and solve questions.
 
References

  • Developed in prestigious research groups in Spain (OEG, in the top-10 research groups of the UPM) and Germany (CITEC center of excellence, Univ. Bielefeld).
  • Demonstrator for the Springer Publishing House (Germany). Contact: Markus Kaindl, Director of R&D.

 

 
Development stage

  • Concept
  • R&D
  • Lab Prototype
  • Industrial Prototype
  • Production
 
Contact

Dylan-Q Contact

Mariano Rico, PhD.

e: mariano.rico@upm.es

w: http://oeg-upm.net

UPM Contact

Innovation, Commercialization and Entrepreneurship Area

Centre of Support for Technological Innovation – UPM

 e: innovacion.tecnologica@upm.es

 
S2i 2019 Observatorio de investigación @ UPM con la colaboración del Consejo Social UPM
Cofinanciación del MINECO en el marco del Programa INNCIDE 2011 (OTR-2011-0236)
Cofinanciación del MINECO en el marco del Programa INNPACTO (IPT-020000-2010-22)