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Descripción
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| This paper empirically evaluates container terminal service attributes. The methodology proposed focuses on statistical control. Based on the concept of service segmentation, the authors employed control charts to classify container terminal services. The purpose of control charts is to allow simple detection of events that are indicative of actual process change. This simple decision can be difficult where the process characteristic is continuously varying, the control chart provides statistically objective criteria of change. When change is detected and considered good its cause should be identified and possibly become the new way of working, where the change is bad then its cause should be identified and eliminated. Both theoretical and practical implications of the research findings are discussed in this paper. | |
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Internacional
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Si |
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JCR del ISI
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No |
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Título de la revista
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Journal of shipping and ocean engineering |
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ISSN
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2159-5879 |
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Factor de impacto JCR
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Información de impacto
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Volumen
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2 |
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DOI
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Número de revista
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6 |
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Desde la página
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340 |
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Hasta la página
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362 |
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Mes
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JUNIO |
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Ranking
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