Memorias de investigación
Communications at congresses:
ITIL Methodology to Manage Information Systems Departments: Benefits and Risks
Year:2007

Research Areas
  • Business organisation

Information
Abstract
During the last years, the ITIL methodology has become the most widely accepted approach to manage Information Systems departments. The objective is to assure that the complete IT services catalog is delivered to the rest of the company, with an agreed service level quality. Its recommendations have already been adopted by thousands of organizations all over the world, including the largest multinationals. Every day, companies need to increase their enterprise agility and improve their capacity to react when there are new demands from the market. For that reason, the IT departments are considered strategic partners for the businesses. The success of the enterprises strongly depends on the IT effectiveness and that is going to accelerate the ITIL expansion. In this paper we make a review of ITIL, explaining its benefits, but we also point out potential risks when this methodology is adopted and we give some recommendations to do it successfully.
International
Si
Congress
International Conference on Industrial Engineering and Industrial Management
960
Place
Madrid
Reviewers
Si
ISBN/ISSN
978-84-611-8244-2
Start Date
05/09/2007
End Date
07/09/2007
From page
To page
Participants

Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Ingeniería de la Calidad Alimentaria
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística