Observatorio de I+D+i UPM

Memorias de investigación
Ponencias en congresos:
ITIL Methodology to Manage Information Systems Departments: Benefits and Risks
Año:2007
Áreas de investigación
  • Organización de la empresa
Datos
Descripción
During the last years, the ITIL methodology has become the most widely accepted approach to manage Information Systems departments. The objective is to assure that the complete IT services catalog is delivered to the rest of the company, with an agreed service level quality. Its recommendations have already been adopted by thousands of organizations all over the world, including the largest multinationals. Every day, companies need to increase their enterprise agility and improve their capacity to react when there are new demands from the market. For that reason, the IT departments are considered strategic partners for the businesses. The success of the enterprises strongly depends on the IT effectiveness and that is going to accelerate the ITIL expansion. In this paper we make a review of ITIL, explaining its benefits, but we also point out potential risks when this methodology is adopted and we give some recommendations to do it successfully.
Internacional
Si
Nombre congreso
International Conference on Industrial Engineering and Industrial Management
Tipo de participación
960
Lugar del congreso
Madrid
Revisores
Si
ISBN o ISSN
978-84-611-8244-2
DOI
Fecha inicio congreso
05/09/2007
Fecha fin congreso
07/09/2007
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Título de las actas
Esta actividad pertenece a memorias de investigación
Participantes
  • Autor: Carlos Rodriguez Monroy (UPM)
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Ingeniería de la Calidad Alimentaria
  • Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
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