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Abstract
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| Complaint Resolution in B2C E-commerce: The Role of Emotions and Trust. International Network of Business and Management Journals (INBAM), School of Economics and Management (ISEG) and Technical University of Lisbon (UTL) | |
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International
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Si |
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Congress
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3rd conference of the International Network of Business and Management Journals (INBAM) |
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960 |
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Place
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Lisboa (Portugal) |
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Reviewers
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Si |
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ISBN/ISSN
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978-84-695-7914-5 |
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Start Date
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17/06/2013 |
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End Date
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19/06/2013 |
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From page
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1 |
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To page
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37 |
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3rd conference of the International Network of Business and Management Journals (INBAM) |