Memorias de investigación
Artículos en revistas:
Key quality factors at urban interchanges.
Año:2014
Áreas de investigación
  • Ingenierías,
  • Transporte
Datos
Descripción
Quality of service should not be overlooked in public transport planning and policy making, as it influences modal shift from car use to more sustainable means. Little research has been conducted on the quality of public transport interchanges from the perspective of current travellers (i.e. perceived quality). This work thus aimed to identify key quality factors at urban interchanges through an exploratory approach (multiple correspondence analysis) that provides novel elements for further investigation. The methodology was applied at interchanges in Madrid and Gothenburg and the data used in the analysis were collected through customer satisfaction surveys conducted in 2011. The analysis identified five key quality factors per interchange. Ticketing plays a key role at both interchanges while physical and environmental issues emerged at Avenida de America in Madrid, and services, temporal issues and interconnectivity characterise Gothenburg central station. Compared with other quality aspects, classical issues such as safety/security and information are not perceived as important by intermodal travellers.
Internacional
Si
JCR del ISI
Si
Título de la revista
Proceedings of the Institution of Civil Engineers-Civil Engineering
ISSN
0965-089X
Factor de impacto JCR
0,294
Información de impacto
Datos JCR del año 2012
Volumen
DOI
Número de revista
Desde la página
1
Hasta la página
10
Mes
MAYO
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Participantes
Grupos de investigación, Departamentos, Centros e Institutos de I+D+i relacionados
  • Creador: Grupo de Investigación: Planificación del Transporte
  • Centro o Instituto I+D+i: Centro de Investigación del Transporte
  • Departamento: Ingeniería Civil: Transporte y Territorio