Memorias de investigación
Research Publications in journals:
Key quality factors at urban interchanges.
Year:2014
Research Areas
  • Engineering,
  • Transport
Information
Abstract
Quality of service should not be overlooked in public transport planning and policy making, as it influences modal shift from car use to more sustainable means. Little research has been conducted on the quality of public transport interchanges from the perspective of current travellers (i.e. perceived quality). This work thus aimed to identify key quality factors at urban interchanges through an exploratory approach (multiple correspondence analysis) that provides novel elements for further investigation. The methodology was applied at interchanges in Madrid and Gothenburg and the data used in the analysis were collected through customer satisfaction surveys conducted in 2011. The analysis identified five key quality factors per interchange. Ticketing plays a key role at both interchanges while physical and environmental issues emerged at Avenida de America in Madrid, and services, temporal issues and interconnectivity characterise Gothenburg central station. Compared with other quality aspects, classical issues such as safety/security and information are not perceived as important by intermodal travellers.
International
Si
JCR
Si
Title
Proceedings of the Institution of Civil Engineers-Civil Engineering
ISBN
0965-089X
Impact factor JCR
0,294
Impact info
Datos JCR del año 2012
Volume
Journal number
From page
1
To page
10
Month
MAYO
Ranking
Participants
Research Group, Departaments and Institutes related
  • Creador: Grupo de Investigación: Planificación del Transporte
  • Centro o Instituto I+D+i: Centro de Investigación del Transporte
  • Departamento: Ingeniería Civil: Transporte y Territorio